Returns & Warranty
Customers are responsible for routine maintenance and cleaning rented equipment according to the instructions provided during initial set-up. Service, parts, and labor are provided free of charge on rental equipment (except in the case of misuse or abuse).
If rental equipment has been damaged through misuse or abuse, the maintenance and repair costs become the patient's/customer's responsibility.
New equipment is subject to the manufacturer’s warranty. Refer to your warranty information provided with the item at the time of purchase.
Used equipment purchased from Tri-State Medical Supplies has a ninety (90)-day warranty on parts and labor.
SERVICE AND REPAIR
Service or repair for equipment purchased from Tri-State Medical Supplies that is no longer covered by the manufacturer’s warranty will be subject to current labor charges.
Customers will be informed of their responsibilities regarding the ongoing care and service of the equipment, and will be provided with maintenance instructions and how to obtain any necessary services.
All service and repair must be scheduled by calling our office during regular business hours. Equipment repairs have a ninety (90)-day warranty on parts and labor.
Merchandise may be accepted for exchange or refund within 10 days of purchase when accompanied by sales receipt. To receive a refund the item must be new and in the original packaging. Refunds are subject to management discretion.
Disposable supplies WILL NOT be accepted for return, refund or credit.